Shipping
SHIPPING POLICY
DELIVERY
Orders are shipped within 2 business days of purchase with FedEx, except if specified otherwise, pending availability and credit verification. We estimate you will receive your order within 5 to 7 business days while overseas deliveries can take anywhere from 7-16 days.
DELIVERY SPECIFICS: ADDRESSES AND TIMINGS
- When placing your order, please ensure that all the details concerning the billing and shipping addresses are correct, as we are unable to redirect packages once the courier has processed an order.
- Please note that once an order is dispatched the delivery address cannot be changed.
- All deliveries require a signature and we do not ship to P.O. boxes or forwarding addresses.
- Every order will require a signature of receipt and this signature will signify successful delivery and fulfillment. Once your order has been delivered and signed for, the responsibility of these goods passes to you.
- Helen Couture is not liable for lost or missing orders that have been signed for, for example at an office address that has been provided for delivery.
DELIVERY TIMES
We send all of our orders as Express or Next Day (where specified).
When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number. All of our delivery windows are estimates only and once the courier has collected the item, we cannot guarantee delivery dates.
Please note that in certain delivery areas, only a limited range of delivery services is available. We will endeavour to dispatch your order as quickly as possible, but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.
Orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received. This time is not factored into the time frame estimates that Helen Couture gives for delivery, nor are we accountable for extra time required for delivery. All new orders are deemed separate and each is treated individually.