What courier do you use for deliveries?
We make use of FedEx & DHL for local and international deliveries
We also make use of local courier services for express deliveries
How long does it take for home deliveries?
We currently three types of delivery
Standard delivery – 5/7 Days
Express delivery – 2 days/Next Day delivery
Same day delivery (within Lagos only)
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including your spam/junk folders as it will come from a noreply email address.
Can I collect from a local store?
You are visit us at our showroom in Ikoyi.
100 Illupeju Street, Dolphin Estate, Ikoyi, Lagos.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Why can’t I select next day delivery?
Same delivery is only available for customers within Lagos state.
Can someone else sign for my delivery?
Yes, it does not have to be the addressee.
I'm new, how do I order?
Simply select the desired item, add to cart and checkout.
Is it safe to order online?
Yes, we use standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
What currencies can I use?
Naira, Dollar, Dirham, Pounds
Can I get more information on a product?
In the event that you will require more information about a product please feel free to reach us on [email protected] or call +234 1 59 58/9
Can I make an order over the phone?
Yes, please call +234 1 5958/9
Where do I find the phone number to call in case of an emergency?
You can find our phone number in the ‘customer service’(Link to) tab or you can call us on +234 1 5958/9
How can I make a complaint?
To make a complaint kindly send us a mail [email protected] or call us on +234 1 5958/9
Is it possible to change the address/cancel or amend my order?
Due to the fact that orders are placed using an automatic invoicing system, to make changes to your address or cancel your order please call +234 1 5958/9 immediately after the order is placed.
I have a new email address, and I am unable to reset my password. How do I change my password?
Send an email to [email protected] with your details
How do I return an item?
To return an item, please ready the return policy for call us on +234 1 5958/9
How long will it be before I get a refund?
Once we receive the package as it was given to the customer initially, (please read our shipping & returns policy) we will start processing your refund. Ideally it should take 5-7 working days.